{"id":53708,"date":"2024-08-14T16:14:52","date_gmt":"2024-08-14T12:14:52","guid":{"rendered":"https:\/\/ictimai.az\/?p=53708"},"modified":"2024-08-14T17:18:42","modified_gmt":"2024-08-14T13:18:42","slug":"e-sikayet-sistemi-uzerinden-daxil-olmus-muracietlerin-sayi-1300-u-otub","status":"publish","type":"post","link":"https:\/\/ictimai.az\/?p=53708","title":{"rendered":"\u201cE-\u015eikay\u0259t\u201d sistemi \u00fcz\u0259rind\u0259n daxil olmu\u015f m\u00fcraci\u0259tl\u0259rin say\u0131 1300-\u00fc \u00f6t\u00fcb"},"content":{"rendered":"<p>Az\u0259rbaycan Respublikas\u0131n\u0131n telekommunikasiya v\u0259 po\u00e7t\u00a0 sah\u0259sind\u0259 t\u0259nziml\u0259yici qurumu olan \u0130nformasiya Kommunikasiya Texnologiyalar\u0131 Agentliyi (\u0130KTA) t\u0259r\u0259find\u0259n 2023-c\u00fc ilin noyabr ay\u0131nda yarad\u0131lan \u201cE-\u015eikay\u0259t\u201d sistemi \u00fcz\u0259rind\u0259n edil\u0259n v\u0259t\u0259nda\u015f m\u00fcraci\u0259tl\u0259rinin say\u0131 v\u0259 dinamikas\u0131 artmaqdad\u0131r.<\/p>\n<p>\u0130nternet telekommunikasiya xidm\u0259ti g\u00f6st\u0259r\u0259n operator v\u0259 provayderl\u0259rin d\u0259 t\u0259klifl\u0259ri n\u0259z\u0259r\u0259 al\u0131nmaqla t\u0259kmill\u0259\u015fdiril\u0259n bu platforma \u00fcz\u0259rind\u0259 h\u0259r bir operator v\u0259 provayderin \u015f\u0259xsi kabineti var. \u0130stehlak\u00e7\u0131lardan daxil olan \u015fikay\u0259tl\u0259r birba\u015fa operator v\u0259 provayderl\u0259rin \u015f\u0259xsi kabinetl\u0259rind\u0259 \u0259ks olunur. Agentlik is\u0259 xidm\u0259t \u00fcz\u0259rind\u0259n prosesl\u0259ri izl\u0259m\u0259k v\u0259 t\u0259hlil etm\u0259k imkan\u0131 \u0259ld\u0259 edir.<\/p>\n<p>2023-c\u00fc ilin oktyabr ay\u0131nda operator v\u0259 provayderl\u0259r, 2024-c\u00fc ilin mart ay\u0131nda is\u0259 po\u00e7t (karqo) rabit\u0259si operatorlar\u0131 t\u0259r\u0259find\u0259n xidm\u0259td\u0259n istifad\u0259nin effektivliyinin art\u0131r\u0131lmas\u0131 \u00fc\u00e7\u00fcn \u201cE-\u015eikay\u0259t\u201d elektron xidm\u0259ti \u00fczr\u0259 t\u0259liml\u0259r ke\u00e7irilib. Eyni zamanda \u201cE-\u015eikay\u0259t\u201d sistemi \u00fczr\u0259 operator, provayderl\u0259r v\u0259 po\u00e7t rabit\u0259si operatorlar\u0131 \u00fc\u00e7\u00fcn t\u0259limatlar haz\u0131rlan\u0131b. \u0130stehlak\u00e7\u0131lardan operator v\u0259 provayderl\u0259r\u0259 \u00a0\u00fcnvanlanm\u0131\u015f \u015fikay\u0259tl\u0259rin son statusunu izl\u0259m\u0259k \u00fc\u00e7\u00fcn Agentlik t\u0259r\u0259find\u0259n onlayn rejimd\u0259 m\u00fct\u0259madi yenil\u0259n\u0259n \u015fikay\u0259tl\u0259rin izl\u0259m\u0259 sistemi qurulub.<\/p>\n<p>&nbsp;<\/p>\n<p>2024-c\u00fc il avqustun 1-n\u0259 olan m\u0259lumata g\u00f6r\u0259, \u201cE-\u015eikay\u0259t\u201d platformas\u0131na\u00a0<strong>1362<\/strong>\u00a0m\u00fcraci\u0259t daxil olub. Bu da g\u00fcn \u0259rzind\u0259 orta hesabla\u00a0<strong>6<\/strong>\u00a0m\u00fcraci\u0259t dem\u0259kdir. H\u0259min m\u00fcraci\u0259tl\u0259rd\u0259n\u00a0<strong>1328<\/strong>-i telekommunikasiya,\u00a0<strong>34<\/strong>-\u00fc is\u0259 po\u00e7t rabit\u0259si sah\u0259si il\u0259 ba\u011fl\u0131 olub.<\/p>\n<p>\u015eikay\u0259tl\u0259rin d\u00f6vrl\u0259r \u00fczr\u0259 art\u0131m tempi sistemin zaman ke\u00e7dikc\u0259 daha da aktualla\u015fmas\u0131na v\u0259 istifad\u0259\u00e7il\u0259rl\u0259 operator v\u0259 provayderl\u0259r aras\u0131nda k\u00f6rp\u00fc rolu oynamas\u0131na s\u0259b\u0259b olub.<\/p>\n<p>&nbsp;<\/p>\n<p>Telekommunikasiya sah\u0259sind\u0259 (\u00fcmumilikd\u0259 4 sah\u0259 \u00a0\u2013 \u00a0\u201c\u0130nternet telekommunikasiya xidm\u0259tl\u0259ri\u00a0 (GPON, ADSL v\u0259 s.)\u201d, \u201cMobil internet\u201d, \u201cMobil rabit\u0259\u201d v\u0259 \u201cTelefon rabit\u0259si\u201d),\u00a0<strong>91<\/strong>\u00a0\u00a0operator v\u0259 provayderin \u015f\u0259xsi kabinetin\u0259 \u015fikay\u0259tl\u0259r daxil olub. \u015eikay\u0259tl\u0259rin\u00a0<strong>63,4<\/strong>%-i sabit internet xidm\u0259tl\u0259rini \u0259hat\u0259 edir. Mobil rabit\u0259 bar\u0259sind\u0259 olan \u015fikay\u0259tl\u0259r\u00a0<strong>22,9<\/strong>%, telefon rabit\u0259si bar\u0259d\u0259 olan \u015fikay\u0259tl\u0259r\u00a0<strong>11,2<\/strong>% v\u0259 mobil internet bar\u0259sind\u0259 olan \u015fikay\u0259tl\u0259r is\u0259 yerd\u0259 qalan\u00a0<strong>2,5<\/strong>%-i t\u0259\u015fkil edir.<\/p>\n<p>\u015eikay\u0259tl\u0259r xarakterin\u0259 g\u00f6r\u0259 m\u00fcxt\u0259lif m\u00f6vzular \u00fczr\u0259 qrupla\u015fd\u0131r\u0131l\u0131b. \u201c<strong>\u0130nternet telekommunikasiya xidm\u0259tl\u0259ri\u00a0 (GPON, ADSL v\u0259 s.)<\/strong>\u201d \u00fczr\u0259 \u0259n geni\u015f yay\u0131lm\u0131\u015f \u201cXidm\u0259t keyfiyy\u0259ti il\u0259 ba\u011fl\u0131\u201d \u015fikay\u0259tl\u0259rdir. Bu xarakteristikaya malik \u015fikay\u0259tl\u0259r \u00fcmumi \u015fikay\u0259tl\u0259rin\u00a0<strong>19,8<\/strong>%-ni \u0259hat\u0259 edir. \u0130kinci yerd\u0259\u00a0<strong>18,8<\/strong>%-l\u0259 \u201cXidm\u0259tin i\u015fl\u0259m\u0259m\u0259si il\u0259 ba\u011fl\u0131\u201d \u015fikay\u0259tl\u0259rdir. \u201c\u018fm\u0259kda\u015flardan v\u0259 ya xidm\u0259td\u0259n naraz\u0131l\u0131q\u201d v\u0259 \u201c\u0130nfrastrukturla \u0259laq\u0259li \u015fikay\u0259tl\u0259r\u201d alt kateqoriyalar\u0131 \u00fczr\u0259 \u015fikay\u0259tl\u0259rin h\u0259cmi\u00a0<strong>6,6<\/strong>%-\u0259 b\u0259rab\u0259r olmaqla ilk \u00fc\u00e7l\u00fcy\u00fc tamamlay\u0131r. Bu d\u00f6rd xarakteristika \u00fczr\u0259 daxil olan \u015fikay\u0259tl\u0259r \u00fcmumi \u015fikay\u0259tl\u0259rin\u00a0<strong>51,8<\/strong>%-ni t\u0259\u015fkil edir.<\/p>\n<p>Platforma \u00fcz\u0259rind\u0259n daxil olan \u015fikay\u0259tl\u0259rin \u00e7oxlu\u011funa g\u00f6r\u0259\u00a0<strong>\u201cMobil rabit\u0259\u201d<\/strong>\u00a0kateqoriyas\u0131 ikinci yerd\u0259 q\u0259rarla\u015f\u0131b. Bel\u0259 ki, v\u0259t\u0259nda\u015f \u015fikay\u0259tl\u0259ri daha \u00e7ox \u201cOperator d\u0259yi\u015fdirm\u0259 (n\u00f6mr\u0259 da\u015f\u0131ma)\u201d (<strong>9,7<\/strong>%), \u201cOperator v\u0259 ya provayderin \u00fcmumi f\u0259aliyy\u0259tind\u0259n naraz\u0131l\u0131q\u201d (<strong>4,1<\/strong>%) v\u0259 \u201cXidm\u0259tin keyfiyy\u0259ti il\u0259 ba\u011fl\u0131 \u015fikay\u0259t\u201d (<strong>3,4<\/strong>%) alt kateqoriyalar\u0131n\u0131 \u0259hat\u0259 edir.<\/p>\n<p><strong>\u201cTelefon rabit\u0259si\u201d<\/strong>\u00a0sah\u0259si \u00fczr\u0259 \u201cXidm\u0259tin i\u015fl\u0259m\u0259m\u0259si il\u0259 ba\u011fl\u0131\u201d (<strong>5<\/strong>%), \u201c\u018fm\u0259kda\u015flardan v\u0259 ya xidm\u0259td\u0259n naraz\u0131l\u0131q\u201d (<strong>1,7<\/strong>%) v\u0259 \u201c\u0130nfrastrukturla \u0259laq\u0259dar\u201d (<strong>1,4<\/strong>%) alt kateqoriyalar\u0131 bu kateqoriya \u015fikay\u0259tl\u0259rinin ilk \u00fc\u00e7l\u00fcy\u00fcn\u00fc t\u0259\u015fkil edir.<\/p>\n<p>\u201c<strong>Mobil internet<\/strong>\u201d sah\u0259si \u00fczr\u0259 \u015fikay\u0259tl\u0259rd\u0259 \u201cOperator v\u0259 ya provayderin \u00fcmumi f\u0259aliyy\u0259tind\u0259n naraz\u0131l\u0131q\u201d (<strong>1,1<\/strong>%) v\u0259 \u201cXidm\u0259tin i\u015fl\u0259m\u0259m\u0259si il\u0259 ba\u011fl\u0131 \u015fikay\u0259tl\u0259r\u201d (<strong>0,6<\/strong>%) alt kateqoriyalar\u0131 ilk iki yeri tutur. Bu qrupda \u0259n \u00e7ox \u015fikay\u0259t olunan 3-c\u00fc alt sah\u0259 is\u0259 \u201c\u00d6d\u0259ni\u015fl\u0259rl\u0259, korreksiya il\u0259 ba\u011fl\u0131 \u015fikay\u0259t (faktura al\u0131nma)\u201d (<strong>0,4<\/strong>%) b\u00f6lm\u0259sidir.<\/p>\n<p>\u015eikay\u0259tl\u0259rin co\u011frafiyas\u0131na g\u0259ldikd\u0259,\u00a0<strong>48<\/strong>% m\u00fcraci\u0259t Bak\u0131 \u015f\u0259h\u0259rind\u0259n edilib. Eyni zamanda Ab\u015feron \u2013 X\u0131rdalan \u00fczr\u0259 \u015fikay\u0259tl\u0259rin pay\u0131\u00a0<strong>7,9<\/strong>%, Sumqay\u0131t \u015f\u0259h\u0259ri \u00fczr\u0259\u00a0<strong>3,8<\/strong>%, C\u0259lilabad rayonu \u00fczr\u0259\u00a0<strong>3,5<\/strong>%, L\u0259nk\u0259ran rayonu \u00fczr\u0259 is\u0259\u00a0<strong>3,1<\/strong>% t\u0259\u015fkil edib. Bel\u0259 ki, Agentliy\u0259 daxil olan \u015fikay\u0259tl\u0259rin \u00fcmumilikd\u0259\u00a0<strong>66,3<\/strong>%-i bu\u00a0<strong>5<\/strong>\u00a0\u0259razi vahidinin pay\u0131na d\u00fc\u015f\u00fcb. Dig\u0259r \u0259razi vahidl\u0259rinin h\u0259r biri \u00fczr\u0259 m\u00fcraci\u0259tl\u0259rin faiz g\u00f6st\u0259ricisi 3%-d\u0259n a\u015fa\u011f\u0131d\u0131r. Amma \u00fcmumilikd\u0259 m\u00fcraci\u0259tl\u0259rin\u00a0<strong>33,7<\/strong>%-ni t\u0259\u015fkil edir.<\/p>\n<p>Cari ilin aprel ay\u0131ndan etibar\u0259n \u201cE-\u015eikay\u0259t\u201d sistemi vasit\u0259sil\u0259 po\u00e7t (karqo) rabit\u0259si operatorlar\u0131 il\u0259 ba\u011fl\u0131 m\u00fcraci\u0259tl\u0259rin q\u0259buluna da ba\u015flan\u0131b. Bel\u0259 ki, q\u0131sa zamanda bu istiqam\u0259td\u0259\u00a0<strong>34<\/strong>\u00a0m\u00fcraci\u0259t daxil olub. H\u0259min m\u00fcraci\u0259tl\u0259rin\u00a0<strong>82,4<\/strong>%-i s\u00fcr\u0259tli po\u00e7t rabit\u0259si xidm\u0259tl\u0259ri \u00fczr\u0259,\u00a0<strong>17,6<\/strong>%-i is\u0259 universal po\u00e7t rabit\u0259si xidm\u0259tl\u0259ri \u00fczr\u0259 olub.<\/p>\n<p>M\u00fcraci\u0259tl\u0259rin t\u0259hlili onu g\u00f6st\u0259rir ki, \u201cE-\u015eikay\u0259t\u201d sistemin\u0259 daha \u00e7ox ki\u015fil\u0259r m\u00fcraci\u0259t edir. Bel\u0259 ki, \u00fcmumi \u015fikay\u0259tl\u0259rin\u00a0<strong>86,9<\/strong>%-i ki\u015fil\u0259r,\u00a0<strong>13,1<\/strong>%-i is\u0259 qad\u0131nlar t\u0259r\u0259find\u0259n edilib.<\/p>\n<p>Telekommunikasiya sah\u0259sind\u0259 edil\u0259n \u015fikay\u0259tl\u0259rin\u00a0<strong>87,6<\/strong>%-i ki\u015fil\u0259r\u0259,\u00a0<strong>12,4<\/strong>%-i qad\u0131nlara m\u0259xsusdur. Po\u00e7t rabit\u0259si sah\u0259sind\u0259ki \u015fikay\u0259tl\u0259r\u0259 diqq\u0259t ets\u0259k, burada ki\u015fi v\u0259 qad\u0131nlar\u0131n nisb\u0259tinin b\u0259rab\u0259rliy\u0259 daha yax\u0131n oldu\u011funu g\u00f6r\u0259rik. Bel\u0259 ki, qeyd edil\u0259n sah\u0259d\u0259 m\u00fcraci\u0259t ed\u0259nl\u0259rin\u00a0<strong>58,8<\/strong>%-i ki\u015fi oldu\u011fu halda\u00a0<strong>41,2<\/strong>% \u015fikay\u0259t\u00e7i qad\u0131nd\u0131r.<\/p>\n<p>Qeyd ed\u0259k ki, t\u0259nziml\u0259yici qurumun monitorinq v\u0259 hesabatl\u0131l\u0131q mexanizmi i\u015f\u0259 d\u00fc\u015fd\u00fckd\u0259n sonra qeyd edil\u0259n kateqoriyalar \u00fczr\u0259 v\u0259t\u0259nda\u015flar\u0131n naraz\u0131 qald\u0131qlar\u0131 m\u0259qamlar m\u0259lum olub. Qar\u015f\u0131dak\u0131 d\u00f6vrl\u0259rd\u0259 apar\u0131lacaq m\u00fcqayis\u0259li t\u0259hlill\u0259r is\u0259 xidm\u0259t keyfiyy\u0259tinin art\u0131r\u0131lmas\u0131n\u0131n v\u0259 naraz\u0131l\u0131q yaradan m\u0259s\u0259l\u0259l\u0259rin aradan qald\u0131r\u0131lmas\u0131 \u00fczr\u0259 at\u0131lan add\u0131mlar\u0131n effektivliyinin hans\u0131 d\u0259r\u0259c\u0259d\u0259 oldu\u011funu m\u00fc\u0259yy\u0259n etm\u0259y\u0259 imkan yaradacaq.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Az\u0259rbaycan Respublikas\u0131n\u0131n telekommunikasiya v\u0259 po\u00e7t\u00a0 sah\u0259sind\u0259 t\u0259nziml\u0259yici qurumu olan \u0130nformasiya Kommunikasiya Texnologiyalar\u0131 Agentliyi (\u0130KTA) t\u0259r\u0259find\u0259n 2023-c\u00fc ilin noyabr ay\u0131nda yarad\u0131lan \u201cE-\u015eikay\u0259t\u201d sistemi \u00fcz\u0259rind\u0259n edil\u0259n v\u0259t\u0259nda\u015f m\u00fcraci\u0259tl\u0259rinin say\u0131 v\u0259 dinamikas\u0131 artmaqdad\u0131r. \u0130nternet telekommunikasiya xidm\u0259ti g\u00f6st\u0259r\u0259n operator v\u0259 provayderl\u0259rin d\u0259 t\u0259klifl\u0259ri n\u0259z\u0259r\u0259 al\u0131nmaqla t\u0259kmill\u0259\u015fdiril\u0259n bu platforma \u00fcz\u0259rind\u0259 h\u0259r bir operator v\u0259 provayderin \u015f\u0259xsi kabineti var. \u0130stehlak\u00e7\u0131lardan daxil [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":53709,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-53708","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trend"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - 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