{"id":64650,"date":"2025-01-24T12:04:27","date_gmt":"2025-01-24T08:04:27","guid":{"rendered":"https:\/\/ictimai.az\/?p=64650"},"modified":"2025-01-24T12:23:45","modified_gmt":"2025-01-24T08:23:45","slug":"ikta-oten-ilin-4-cu-rubu-uzre-sikayet-indeksini-ve-sikayetlerin-ortalama-cavablandirilma-muddetini-derc-edib","status":"publish","type":"post","link":"https:\/\/ictimai.az\/?p=64650","title":{"rendered":"\u0130KTA \u00f6t\u0259n ilin 4-c\u00fc r\u00fcb\u00fc \u00fczr\u0259 \u015fikay\u0259t indeksini v\u0259 \u015fikay\u0259tl\u0259rin ortalama cavabland\u0131r\u0131lma mu\u0308dd\u0259tini d\u0259rc edib"},"content":{"rendered":"
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\u0130nformasiya Kommunikasiya Texnologiyalar\u0131 Agentliyi (\u0130KTA) 2023-c\u00fc ilin sonlar\u0131nda \u201cE-\u015eikay\u0259t\u201d elektron xidm\u0259tini istifad\u0259y\u0259 verib. V\u0259t\u0259nda\u015flar h\u0259min elektron xidm\u0259t vasit\u0259sil\u0259 xidm\u0259tl\u0259rind\u0259n naraz\u0131 qald\u0131qlar\u0131 telekommunikasiya operator v\u0259 provayderl\u0259rin\u0259, h\u0259m\u00e7inin t\u0259nziml\u0259yici quruma elektron h\u00f6kum\u0259t portal\u0131 \u00fcz\u0259rind\u0259n real vaxt rejimind\u0259 m\u00fcraci\u0259t ed\u0259 bilirl\u0259r.<\/p>\n

2024-c\u00fc ilin aprelind\u0259n \u201cE-\u015eikay\u0259t\u201din \u0259hat\u0259 dair\u0259si geni\u015fl\u0259ndirilm\u0259kl\u0259 po\u00e7t rabit\u0259si operatorlar\u0131 il\u0259 ba\u011fl\u0131 m\u00fcraci\u0259tl\u0259rin d\u0259 q\u0259buluna ba\u015flan\u0131b. 2024-c\u00fc il noyabr\u0131n 27-d\u0259n etibar\u0259n xidm\u0259tin mobil versiyas\u0131 da istismara verilib. Bel\u0259 ki, \u201cAndroid\u201d v\u0259 \u201ciOS\u201d \u0259m\u0259liyyat sistemin\u0259 malik cihazlar\u0131n istifad\u0259\u00e7il\u0259ri m\u00fcvafiq olaraq \u201cGoogle play<\/a>\u201dd\u0259n v\u0259 \u201cAPP store<\/a>\u201ddan \u201cE-\u015eikay\u0259t\u201din mobil t\u0259tbiqini y\u00fckl\u0259m\u0259k imkan\u0131 \u0259ld\u0259 edibl\u0259r.\u00a0Mobil t\u0259tbiqin istifad\u0259y\u0259 verilm\u0259si xidm\u0259td\u0259n istifad\u0259nin miqyas\u0131n\u0131 geni\u015fl\u0259ndirm\u0259kl\u0259 yana\u015f\u0131, platforman\u0131 da daha \u0259l\u00e7atan edir.<\/p>\n

2025-ci il yanvar\u0131n 1-n\u0259 olan m\u0259lumata g\u00f6r\u0259, \u201cE-\u015eikay\u0259t\u201d\u0259 edil\u0259n m\u00fcraci\u0259tl\u0259rin say\u0131 4500-\u0259 \u00e7at\u0131b. Onlar\u0131n 90,9%-i ilkin m\u00fcraci\u0259t m\u0259rh\u0259l\u0259sind\u0259 icra edilib, 6,5% civar\u0131nda olan m\u00fcraci\u0259tl\u0259r subyektl\u0259r t\u0259r\u0259find\u0259n icra m\u0259rh\u0259l\u0259sind\u0259dir. Yaln\u0131z m\u00fcraci\u0259tl\u0259rin 2,6%-lik hiss\u0259si v\u0259t\u0259nda\u015flar\u0131n ilk icradan naraz\u0131 qalmas\u0131 s\u0259b\u0259bind\u0259n t\u0259nziml\u0259yici qurumun ara\u015fd\u0131rmas\u0131ndad\u0131r.<\/p>\n

2024-c\u00fc ilin dekabr\u0131ndan etibar\u0259n telekommunikasiya sah\u0259sind\u0259 \u015f\u0259ffafl\u0131\u011f\u0131n t\u0259min edilm\u0259si v\u0259 xidm\u0259t s\u0259viyy\u0259sinin y\u00fcks\u0259ldilm\u0259si m\u0259qs\u0259dil\u0259 agentlik t\u0259r\u0259find\u0259n yeni layih\u0259nin icras\u0131na ba\u015flan\u0131b. Bel\u0259 ki, art\u0131q agentlik \u201cE-\u015eikay\u0259t\u201d sistemin\u0259 daxil olan m\u00fcraci\u0259tl\u0259rin say\u0131 v\u0259 onun icra m\u00fcdd\u0259tini \u00f6z\u00fcnd\u0259 \u0259ks etdir\u0259n abun\u0259\u00e7il\u0259rin internet xidm\u0259tl\u0259rind\u0259n istifad\u0259si \u00fczr\u0259 n\u00f6vb\u0259ti\u00a0\u015fikay\u0259t indeksini v\u0259 \u015fikay\u0259tl\u0259rin ortalama cavabland\u0131r\u0131lma m\u00fcdd\u0259tini<\/a>\u00a0d\u0259rc edir. T\u0259qdim edil\u0259n \u015fikay\u0259t indeksi v\u0259 \u015fikay\u0259tl\u0259rin ortalama cavabland\u0131r\u0131lma m\u00fcdd\u0259ti 2024-c\u00fc ilin oktyabr-dekabr aylar\u0131 (4-c\u00fc r\u00fcb) \u00fczr\u0259 olmaqla, bazar pay\u0131n\u0131n 90%-ni t\u0259\u015fkil ed\u0259n \u015firk\u0259tl\u0259r\u0259 daxil olmu\u015f m\u00fcraci\u0259tl\u0259r \u0259sas\u0131nda formala\u015f\u0131b.<\/p>\n

Bu hesabatdan ba\u015flayaraq agentlik h\u0259m d\u0259 internet operator v\u0259 provayderl\u0259rinin \u015fikay\u0259t indeksi il\u0259 ba\u011fl\u0131 dinamikas\u0131n\u0131 da d\u0259rc edib. Bel\u0259 ki, \u00f6t\u0259n r\u00fcb \u00fczr\u0259 hesabatla cari hesabat\u0131n m\u00fcqayis\u0259si apar\u0131l\u0131r v\u0259 operator, yaxud provayderin s\u0131ralamada yerd\u0259yi\u015fm\u0259 dinamikas\u0131 m\u00fc\u0259yy\u0259n edilir.<\/p>\n

Agentlik \u015fikay\u0259t indeksinin v\u0259 \u015fikay\u0259tl\u0259rin ortalama cavabland\u0131r\u0131lma mu\u0308dd\u0259tinin d\u0259rcinin davaml\u0131 olaca\u011f\u0131n\u0131 v\u0259 geni\u015f ictimaiyy\u0259t\u0259 r\u00fcbl\u00fck t\u0259qdim edil\u0259c\u0259yini bir daha b\u0259yan edir. \u0130KTA g\u0259l\u0259c\u0259k f\u0259aliyy\u0259tind\u0259 bu c\u00fcr ictimai i\u015ftirak\u00e7\u0131l\u0131q vasit\u0259l\u0259rind\u0259n t\u0259nziml\u0259m\u0259 v\u0259 n\u0259zar\u0259t mexanizml\u0259rinin qurulmas\u0131nda geni\u015f istifad\u0259ni strateji m\u0259qs\u0259dl\u0259rind\u0259n biri olaraq m\u00fc\u0259yy\u0259nl\u0259\u015fdirib.<\/p>\n

Beyn\u0259lxalq metodologiyaya uy\u011fun olaraq, \u015fikay\u0259t indeksi v\u0259 \u015fikay\u0259tl\u0259rin ortalama cavabland\u0131r\u0131lma m\u00fcdd\u0259ti telekommunikasiya operator v\u0259 provayderl\u0259rin\u0259 daxil olan \u015fikay\u0259tl\u0259r \u00fczr\u0259 bazar pay\u0131n\u0131n onlar\u0131n abun\u0259\u00e7il\u0259r \u00fczr\u0259 bazar pay\u0131na olan nisb\u0259ti kimi hesablan\u0131r.<\/p>\n

\u015eikay\u0259t indeksi haz\u0131rlanark\u0259n m\u0259nb\u0259 s\u0259n\u0259di kimi\u00a0\u0130qtisadi \u018fm\u0259kda\u015fl\u0131q v\u0259 \u0130nki\u015faf T\u0259\u015fkilat\u0131n\u0131n (OECD) indikatorlar\u0131n haz\u0131rlanmas\u0131 \u00fczr\u0259 metodologiya v\u0259 istifad\u0259\u00e7i t\u0259limat\u0131na<\/a>,\u00a0Uy\u011funluq Standartlar\u0131n\u0131n Hesablanmas\u0131 qaydas\u0131na<\/a>\u00a0v\u0259\u00a0Az\u0259rbaycan M\u0259rk\u0259zi Bank\u0131 t\u0259r\u0259find\u0259n haz\u0131rlanan \u015fikay\u0259t indeksin\u0259<\/a>\u00a0diqq\u0259t yetirilib.<\/p>\n

H\u0259r bir telekommunikasiya operator v\u0259 provayderin \u015fikay\u0259tl\u0259r \u00fczr\u0259 bazar pay\u0131 is\u0259 h\u0259min qurum \u00fczr\u0259 \u015fikay\u0259t say\u0131n\u0131n \u00fcmumi \u015fikay\u0259t say\u0131na nisb\u0259tin\u0259 b\u0259rab\u0259rdir.<\/p>\n

Agentliyin r\u0259smi sayt\u0131nda \u015fikay\u0259t indeksinin hesablanma qaydas\u0131 da d\u0259rc edilib.<\/p>\n

Agentlik b\u0259yan edir ki, ictimai n\u0259zar\u0259tin formala\u015fmas\u0131, \u015f\u0259ffafl\u0131q v\u0259 xidm\u0259t keyfiyy\u0259tinin y\u00fcks\u0259ldilm\u0259si bax\u0131m\u0131ndan \u015fikay\u0259t indeksinin v\u0259 \u015fikay\u0259tl\u0259rin ortalama cavabland\u0131r\u0131lma mu\u0308dd\u0259tinin haz\u0131rlanmas\u0131 z\u0259ruri add\u0131md\u0131r. Bu, telekommunikasiya v\u0259 po\u00e7t rabit\u0259si sektorunda real m\u0259nz\u0259r\u0259ni m\u00fc\u0259yy\u0259n etm\u0259y\u0259, t\u0259nziml\u0259nm\u0259 prosesini daha asan v\u0259 tez h\u0259yata ke\u00e7irm\u0259y\u0259 imkan yaradacaq.<\/p>\n

Qeyd ed\u0259k ki, \u0130nformasiya Kommunikasiya Texnologiyalar\u0131 Agentliyi \u00f6lk\u0259d\u0259 informasiya-kommunikasiya texnologiyalar\u0131 v\u0259 rabit\u0259 (telekommunikasiya v\u0259 po\u00e7t) sah\u0259l\u0259rind\u0259 t\u0259nziml\u0259m\u0259 v\u0259 n\u0259zar\u0259ti, el\u0259c\u0259 d\u0259 radiospektr idar\u0259\u00e7iliyini h\u0259yata ke\u00e7irir.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

\u0130nformasiya Kommunikasiya Texnologiyalar\u0131 Agentliyi (\u0130KTA) 2023-c\u00fc ilin sonlar\u0131nda \u201cE-\u015eikay\u0259t\u201d elektron xidm\u0259tini istifad\u0259y\u0259 verib. V\u0259t\u0259nda\u015flar h\u0259min elektron xidm\u0259t vasit\u0259sil\u0259 xidm\u0259tl\u0259rind\u0259n naraz\u0131 qald\u0131qlar\u0131 telekommunikasiya operator v\u0259 provayderl\u0259rin\u0259, h\u0259m\u00e7inin t\u0259nziml\u0259yici quruma elektron h\u00f6kum\u0259t portal\u0131 \u00fcz\u0259rind\u0259n real vaxt rejimind\u0259 m\u00fcraci\u0259t ed\u0259 bilirl\u0259r. 2024-c\u00fc ilin aprelind\u0259n \u201cE-\u015eikay\u0259t\u201din \u0259hat\u0259 dair\u0259si geni\u015fl\u0259ndirilm\u0259kl\u0259 po\u00e7t rabit\u0259si operatorlar\u0131 il\u0259 ba\u011fl\u0131 m\u00fcraci\u0259tl\u0259rin d\u0259 q\u0259buluna ba\u015flan\u0131b. 2024-c\u00fc […]<\/p>\n","protected":false},"author":2,"featured_media":64651,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-64650","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trend"],"yoast_head":"\n\u0130KTA \u00f6t\u0259n ilin 4-c\u00fc r\u00fcb\u00fc \u00fczr\u0259 \u015fikay\u0259t indeksini v\u0259 \u015fikay\u0259tl\u0259rin ortalama cavabland\u0131r\u0131lma mu\u0308dd\u0259tini d\u0259rc edib - \u0130CT\u0130MA\u0130.AZ<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ictimai.az\/?p=64650\" \/>\n<meta property=\"og:locale\" content=\"az_AZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u0130KTA \u00f6t\u0259n ilin 4-c\u00fc r\u00fcb\u00fc \u00fczr\u0259 \u015fikay\u0259t indeksini v\u0259 \u015fikay\u0259tl\u0259rin ortalama cavabland\u0131r\u0131lma mu\u0308dd\u0259tini d\u0259rc edib - \u0130CT\u0130MA\u0130.AZ\" \/>\n<meta property=\"og:description\" content=\"\u0130nformasiya Kommunikasiya Texnologiyalar\u0131 Agentliyi (\u0130KTA) 2023-c\u00fc ilin sonlar\u0131nda \u201cE-\u015eikay\u0259t\u201d elektron xidm\u0259tini istifad\u0259y\u0259 verib. 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