{"id":68894,"date":"2025-04-23T15:13:45","date_gmt":"2025-04-23T11:13:45","guid":{"rendered":"https:\/\/ictimai.az\/?p=68894"},"modified":"2025-04-23T16:31:39","modified_gmt":"2025-04-23T12:31:39","slug":"ikta-2025-ci-ilin-i-rubu-ucun-sikayet-indeksi-ve-sikayetlerin-orta-cavablandirilma-muddeti-hesabatini-derc-edib","status":"publish","type":"post","link":"https:\/\/ictimai.az\/?p=68894","title":{"rendered":"\u0130KTA 2025-ci ilin I r\u00fcb\u00fc \u00fc\u00e7\u00fcn \u015fikay\u0259t indeksi v\u0259 \u015fikay\u0259tl\u0259rin orta cavabland\u0131r\u0131lma m\u00fcdd\u0259ti hesabat\u0131n\u0131 d\u0259rc edib"},"content":{"rendered":"

Az\u0259rbaycan\u0131n telekommunikasiya v\u0259 po\u00e7t sah\u0259sind\u0259 t\u0259nziml\u0259yici qurumu olan \u0130nformasiya Kommunikasiya Texnologiyalar\u0131 Agentliyi (\u0130KTA) abun\u0259\u00e7il\u0259rin internet xidm\u0259tl\u0259rind\u0259n istifad\u0259si \u00fczr\u0259 n\u00f6vb\u0259ti\u00a0\u015fikay\u0259t indeksi v\u0259 \u015fikay\u0259tl\u0259rin orta cavabland\u0131r\u0131lma m\u00fcdd\u0259ti hesabat\u0131n\u0131<\/a>\u00a0d\u0259rc edib.<\/p>\n

Hesabatda 2025-ci ilin I r\u00fcb\u00fc \u0259rzind\u0259 \u201cE-\u015eikay\u0259t\u201d sistemi vasit\u0259sil\u0259 internet operator v\u0259 provayderl\u0259rin\u0259 \u00fcnvanlanm\u0131\u015f m\u00fcraci\u0259tl\u0259rl\u0259 ba\u011fl\u0131 \u015fikay\u0259t indeksi v\u0259 indeks \u00fczr\u0259 dinamika \u0259ksini tap\u0131b. Bel\u0259 ki, 2024-c\u00fc ilin IV r\u00fcb\u00fc \u00fczr\u0259 hesabatla cari hesabat\u0131n m\u00fcqayis\u0259si apar\u0131l\u0131b v\u0259 operator, yaxud provayderin indeks d\u0259yi\u015fiklik dinamikas\u0131 m\u00fc\u0259yy\u0259n olunub.<\/p>\n

Eyni zamanda hesabatda t\u0259qdim edil\u0259n \u015fikay\u0259tl\u0259rin orta cavabland\u0131r\u0131lma m\u00fcdd\u0259ti m\u0259lumat\u0131 \u201cE-\u015eikay\u0259t\u201d sistemin\u0259 I r\u00fcbd\u0259 daxil olan m\u00fcraci\u0259tl\u0259rin telekommunikasiya operator v\u0259 provayderl\u0259ri t\u0259r\u0259find\u0259n icra m\u00fcdd\u0259tini \u0259ks etdirir v\u0259 bazar pay\u0131n\u0131n 90%-d\u0259k hiss\u0259sini t\u0259\u015fkil ed\u0259n \u015firk\u0259tl\u0259r\u0259 daxil olmu\u015f m\u00fcraci\u0259tl\u0259r \u0259sas\u0131nda formala\u015f\u0131b.<\/p>\n

\u0130KTA b\u0259yan edir ki, ictimai n\u0259zar\u0259tin formala\u015fmas\u0131, \u015f\u0259ffafl\u0131q v\u0259 xidm\u0259t keyfiyy\u0259tinin y\u00fcks\u0259ldilm\u0259si bax\u0131m\u0131ndan \u015fikay\u0259t indeksinin v\u0259 \u015fikay\u0259tl\u0259rin orta cavabland\u0131r\u0131lma mu\u0308dd\u0259ti hesabat\u0131n\u0131n haz\u0131rlanmas\u0131 z\u0259ruri add\u0131md\u0131r. Bu, telekommunikasiya sektorunda real m\u0259nz\u0259r\u0259ni m\u00fc\u0259yy\u0259n etm\u0259y\u0259, t\u0259nziml\u0259nm\u0259 prosesini daha asan v\u0259 tez h\u0259yata ke\u00e7irm\u0259y\u0259 imkan yaradacaq.<\/p>\n

M\u0259lumat \u00fc\u00e7\u00fcn bildir\u0259k ki, \u201cE-\u015eikay\u0259t<\/a>\u201d sistemi 2023-c\u00fc ilin noyabr\u0131nda istifad\u0259y\u0259 verilib. Bu g\u00fcn\u0259 q\u0259d\u0259r v\u0259t\u0259nda\u015flar t\u0259r\u0259find\u0259n ad\u0131\u00e7\u0259kil\u0259n sistem vasit\u0259sil\u0259 telekommunikasiya v\u0259 po\u00e7t xidm\u0259tl\u0259ri il\u0259 ba\u011fl\u0131 6000-\u0259 yax\u0131n m\u00fcraci\u0259t daxil olub.<\/p>\n

2024-c\u00fc ilin mart\u0131ndan is\u0259 art\u0131q \u201cAndroid\u201d v\u0259 \u201ciOS\u201d \u0259m\u0259liyyat sistemin\u0259 malik cihazlar\u0131n istifad\u0259\u00e7il\u0259ri m\u00fcvafiq olaraq \u201cGoogle play<\/a>\u201dd\u0259n v\u0259 \u201cAPP store<\/a>\u201ddan \u201cE-\u015eikay\u0259t\u201din mobil t\u0259tbiqini y\u00fckl\u0259m\u0259k imkan\u0131 \u0259ld\u0259 edibl\u0259r.\u00a0Mobil t\u0259tbiqin istifad\u0259y\u0259 verilm\u0259si xidm\u0259td\u0259n istifad\u0259nin miqyas\u0131n\u0131 geni\u015fl\u0259ndirm\u0259kl\u0259 yana\u015f\u0131, platforman\u0131 da daha \u0259l\u00e7atan edir.<\/p>\n

Agentlik \u015fikay\u0259t indeksi v\u0259 \u015fikay\u0259tl\u0259rin orta cavabland\u0131r\u0131lma mu\u0308dd\u0259ti hesabat\u0131n\u0131n d\u0259rcinin davaml\u0131 olaca\u011f\u0131n\u0131 v\u0259 geni\u015f ictimaiyy\u0259t\u0259 r\u00fcbl\u00fck t\u0259qdim edil\u0259c\u0259yini bir daha b\u0259yan edir. \u0130KTA g\u0259l\u0259c\u0259k f\u0259aliyy\u0259tind\u0259 bu c\u00fcr ictimai i\u015ftirak\u00e7\u0131l\u0131q vasit\u0259l\u0259rind\u0259n t\u0259nziml\u0259m\u0259 v\u0259 n\u0259zar\u0259t mexanizml\u0259rinin qurulmas\u0131nda geni\u015f istifad\u0259ni strateji m\u0259qs\u0259dl\u0259rind\u0259n biri olaraq m\u00fc\u0259yy\u0259nl\u0259\u015fdirib.<\/p>\n

Qeyd ed\u0259k ki, \u0130nformasiya Kommunikasiya Texnologiyalar\u0131 Agentliyi \u00f6lk\u0259d\u0259 informasiya-kommunikasiya texnologiyalar\u0131 v\u0259 rabit\u0259 (telekommunikasiya v\u0259 po\u00e7t) sah\u0259l\u0259rind\u0259 t\u0259nziml\u0259m\u0259 v\u0259 n\u0259zar\u0259ti, el\u0259c\u0259 d\u0259 radiospektr idar\u0259\u00e7iliyini h\u0259yata ke\u00e7irir.<\/p>\n","protected":false},"excerpt":{"rendered":"

Az\u0259rbaycan\u0131n telekommunikasiya v\u0259 po\u00e7t sah\u0259sind\u0259 t\u0259nziml\u0259yici qurumu olan \u0130nformasiya Kommunikasiya Texnologiyalar\u0131 Agentliyi (\u0130KTA) abun\u0259\u00e7il\u0259rin internet xidm\u0259tl\u0259rind\u0259n istifad\u0259si \u00fczr\u0259 n\u00f6vb\u0259ti\u00a0\u015fikay\u0259t indeksi v\u0259 \u015fikay\u0259tl\u0259rin orta cavabland\u0131r\u0131lma m\u00fcdd\u0259ti hesabat\u0131n\u0131\u00a0d\u0259rc edib. Hesabatda 2025-ci ilin I r\u00fcb\u00fc \u0259rzind\u0259 \u201cE-\u015eikay\u0259t\u201d sistemi vasit\u0259sil\u0259 internet operator v\u0259 provayderl\u0259rin\u0259 \u00fcnvanlanm\u0131\u015f m\u00fcraci\u0259tl\u0259rl\u0259 ba\u011fl\u0131 \u015fikay\u0259t indeksi v\u0259 indeks \u00fczr\u0259 dinamika \u0259ksini tap\u0131b. Bel\u0259 ki, 2024-c\u00fc ilin […]<\/p>\n","protected":false},"author":3,"featured_media":68895,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-68894","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trend"],"yoast_head":"\n\u0130KTA 2025-ci ilin I r\u00fcb\u00fc \u00fc\u00e7\u00fcn \u015fikay\u0259t indeksi v\u0259 \u015fikay\u0259tl\u0259rin orta cavabland\u0131r\u0131lma m\u00fcdd\u0259ti hesabat\u0131n\u0131 d\u0259rc edib - \u0130CT\u0130MA\u0130.AZ<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ictimai.az\/?p=68894\" \/>\n<meta property=\"og:locale\" content=\"az_AZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u0130KTA 2025-ci ilin I r\u00fcb\u00fc \u00fc\u00e7\u00fcn \u015fikay\u0259t indeksi v\u0259 \u015fikay\u0259tl\u0259rin orta cavabland\u0131r\u0131lma m\u00fcdd\u0259ti hesabat\u0131n\u0131 d\u0259rc edib - \u0130CT\u0130MA\u0130.AZ\" \/>\n<meta property=\"og:description\" content=\"Az\u0259rbaycan\u0131n telekommunikasiya v\u0259 po\u00e7t sah\u0259sind\u0259 t\u0259nziml\u0259yici qurumu olan \u0130nformasiya Kommunikasiya Texnologiyalar\u0131 Agentliyi (\u0130KTA) abun\u0259\u00e7il\u0259rin internet xidm\u0259tl\u0259rind\u0259n istifad\u0259si \u00fczr\u0259 n\u00f6vb\u0259ti\u00a0\u015fikay\u0259t indeksi v\u0259 \u015fikay\u0259tl\u0259rin orta cavabland\u0131r\u0131lma m\u00fcdd\u0259ti hesabat\u0131n\u0131\u00a0d\u0259rc edib. Hesabatda 2025-ci ilin I r\u00fcb\u00fc \u0259rzind\u0259 \u201cE-\u015eikay\u0259t\u201d sistemi vasit\u0259sil\u0259 internet operator v\u0259 provayderl\u0259rin\u0259 \u00fcnvanlanm\u0131\u015f m\u00fcraci\u0259tl\u0259rl\u0259 ba\u011fl\u0131 \u015fikay\u0259t indeksi v\u0259 indeks \u00fczr\u0259 dinamika \u0259ksini tap\u0131b. 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