{"id":80238,"date":"2026-01-29T16:08:28","date_gmt":"2026-01-29T12:08:28","guid":{"rendered":"https:\/\/ictimai.az\/?p=80238"},"modified":"2026-01-29T16:43:58","modified_gmt":"2026-01-29T12:43:58","slug":"ikta-e-sikayet-indeksleri-internet-provayderleri-arasinda-xidmet-keyfiyyeti-ferqlerini-uze-cixarir","status":"publish","type":"post","link":"https:\/\/ictimai.az\/?p=80238","title":{"rendered":"\u0130KTA: \u201cE-\u015eikay\u0259t\u201d indeksl\u0259ri internet provayderl\u0259ri aras\u0131nda xidm\u0259t keyfiyy\u0259ti f\u0259rql\u0259rini \u00fcz\u0259 \u00e7\u0131xar\u0131r"},"content":{"rendered":"<p>Az\u0259rbaycan\u0131n telekommunikasiya v\u0259 po\u00e7t xidm\u0259tl\u0259ri \u00fczr\u0259 t\u0259nziml\u0259yici qurumu \u0130nformasiya Kommunikasiya Texnologiyalar\u0131 Agentliyinin (\u0130KTA) \u201cE-\u015eikay\u0259t\u201d platformas\u0131 \u0259sas\u0131nda 2025-ci il \u00fczr\u0259 a\u00e7\u0131qlad\u0131\u011f\u0131 r\u00fcbl\u00fck g\u00f6st\u0259ricil\u0259r internet provayderl\u0259ri aras\u0131nda xidm\u0259t keyfiyy\u0259ti v\u0259 istehlak\u00e7\u0131 m\u00fcraci\u0259tl\u0259rin\u0259 m\u00fcnasib\u0259td\u0259 ciddi f\u0259rql\u0259rin m\u00f6vcud oldu\u011funu\u00a0<a href=\"https:\/\/icta.az\/downloads\/%C5%9Eikay%C9%99t%20indeksi\/%C5%9Eikay%C9%99t%20indeksl%C9%99rinin%202025-ci%20il%20%C3%BCzr%C9%99%20t%C9%99hlili.pdf\">ortaya qoyur<\/a>.<\/p>\n<p>Agentliyin yayd\u0131\u011f\u0131 m\u0259lumata g\u00f6r\u0259, \u015fikay\u0259t indeksi v\u0259 m\u00fcraci\u0259tl\u0259r\u0259 orta cavabland\u0131rma m\u00fcdd\u0259ti istehlak\u00e7\u0131lar \u00fc\u00e7\u00fcn \u015f\u0259ffaf informasiya m\u0259nb\u0259yi olmaqla yana\u015f\u0131, bazarda reputasiyaya \u0259saslanan v\u0259 r\u0259qab\u0259ti g\u00fccl\u0259ndir\u0259n t\u0259sirli mexanizm\u0259 \u00e7evrilib. Bu g\u00f6st\u0259ricil\u0259r provayderl\u0259rin xidm\u0259t s\u0259viyy\u0259sini a\u00e7\u0131q \u015f\u0259kild\u0259 m\u00fcqayis\u0259 etm\u0259y\u0259 imkan yarad\u0131r.<\/p>\n<p><strong>\u015eikay\u0259t indeksi \u00fczr\u0259 g\u00f6st\u0259ricil\u0259rini yax\u015f\u0131la\u015fd\u0131ran provayderl\u0259r<\/strong><\/p>\n<p>2025-ci ilin n\u0259tic\u0259l\u0259rin\u0259 \u0259sas\u0259n, \u201cAztelekom\u201d, \u201cSelnet\u201d v\u0259 GSP MMC-l\u0259r \u015eikay\u0259t indeksinin yax\u015f\u0131la\u015fmas\u0131 \u00fczr\u0259 \u0259n n\u0259z\u0259r\u0259\u00e7arpan internet servis provayderl\u0259ri (\u0130SP) se\u00e7ilibl\u0259r. H\u0259r \u00fc\u00e7 provayderd\u0259 \u015fikay\u0259t indeksinin azalmas\u0131 v\u0259 m\u00fcraci\u0259tl\u0259ri cavabland\u0131rma m\u00fcdd\u0259tinin 3-4 g\u00fcn\u0259 q\u0259d\u0259r endirilm\u0259si \u015fikay\u0259tl\u0259rin idar\u0259 olunmas\u0131 mexanizml\u0259rinin effektivliyini g\u00f6st\u0259rir.<\/p>\n<p><strong>Az \u015fikay\u0259t, lakin gec cavab<\/strong><\/p>\n<p>\u201c<strong>Uninet<\/strong>\u201d (<strong>Citynet<\/strong>) MMC il \u0259rzind\u0259 \u0259n a\u015fa\u011f\u0131 \u015fikay\u0259t indeksin\u0259 (0,41 \u2013 0,60 interval\u0131nda) malik provayderl\u0259rd\u0259n biri olub. Bununla yana\u015f\u0131, b\u0259zi r\u00fcbl\u0259rd\u0259 m\u00fcraci\u0259tl\u0259r\u0259 cavabland\u0131rma m\u00fcdd\u0259tinin\u00a0<strong>8-11\u00a0<\/strong>g\u00fcn aras\u0131nda d\u0259yi\u015fm\u0259si reaksiya s\u00fcr\u0259tinin art\u0131r\u0131lmas\u0131na ehtiyac oldu\u011funu g\u00f6st\u0259rir. M\u00fct\u0259x\u0259ssisl\u0259r hesab edirl\u0259r ki, abun\u0259\u00e7i say\u0131 artd\u0131qca bu v\u0259ziyy\u0259t risk yarada bil\u0259r.<\/p>\n<p><strong>S\u00fcr\u0259tli cavab, lakin davaml\u0131 probleml\u0259r<\/strong><\/p>\n<p>\u201c<strong>Eurosel<\/strong>\u201d MMC m\u00fcraci\u0259tl\u0259r\u0259 \u0259sas\u0259n\u00a0<strong>2-3<\/strong>\u00a0g\u00fcn \u0259rzind\u0259 cavab vers\u0259 d\u0259, 2025-ci ilin IV r\u00fcb\u00fcnd\u0259 \u015fikay\u0259t indeksinin\u00a0<strong>8,61<\/strong>-\u0259 y\u00fcks\u0259lm\u0259si provayderin sistemli xidm\u0259t probleml\u0259ri il\u0259 \u00fczl\u0259\u015fdiyini g\u00f6st\u0259rir. Bu hal \u201ctez cavab verilir, lakin problem tam h\u0259ll olunmur\u201d modelinin tipik n\u00fcmun\u0259si kimi d\u0259y\u0259rl\u0259ndirilir.<\/p>\n<p><strong>\u018fn riskli provayderl\u0259r<\/strong><\/p>\n<p>\u201cUplink\u201d MMC, el\u0259c\u0259 d\u0259 IV r\u00fcbd\u0259 siyah\u0131ya daxil edil\u0259n \u201cFlexnet\u201d v\u0259 \u201cSline\u201d MMC-l\u0259r h\u0259m y\u00fcks\u0259k \u015fikay\u0259t indeksl\u0259ri, h\u0259m d\u0259 uzun cavabland\u0131rma m\u00fcdd\u0259tl\u0259ri il\u0259 bazarda \u0259n problemli provayderl\u0259r s\u0131ras\u0131nda yer al\u0131b. X\u00fcsusil\u0259 \u201cUplink\u201d provayderind\u0259 b\u0259zi r\u00fcbl\u0259rd\u0259 cavabland\u0131rma m\u00fcdd\u0259tinin 30 g\u00fcn\u0259 q\u0259d\u0259r uzanmas\u0131 istehlak\u00e7\u0131 h\u00fcquqlar\u0131 bax\u0131m\u0131ndan ciddi narahatl\u0131q do\u011furur.<\/p>\n<p><strong>\u00dcmumi m\u0259nz\u0259r\u0259<\/strong><\/p>\n<p>\u0130KTA-n\u0131n a\u00e7\u0131qlad\u0131\u011f\u0131 \u201cE-\u015eikay\u0259t\u201d indeksl\u0259ri g\u00f6st\u0259rir ki, istehlak\u00e7\u0131 m\u0259mnuniyy\u0259ti yaln\u0131z \u015fikay\u0259tl\u0259rin say\u0131 il\u0259 deyil, onlara n\u0259 q\u0259d\u0259r tez v\u0259 effektiv reaksiya verilm\u0259si il\u0259 \u00f6l\u00e7\u00fcl\u00fcr. \u015e\u0259ffafl\u0131q mexanizmi art\u0131q real t\u0259sir g\u00fcc\u00fcn\u0259 malikdir v\u0259 provayderl\u0259rin bazardak\u0131 davran\u0131\u015f\u0131na birba\u015fa t\u0259sir g\u00f6st\u0259rir. \u0130stehlak\u00e7\u0131lar is\u0259 provayderl\u0259ri t\u0259kc\u0259 tarifl\u0259r\u0259 g\u00f6r\u0259 deyil, xidm\u0259t keyfiyy\u0259ti v\u0259 cavab s\u00fcr\u0259tin\u0259 \u0259sas\u0259n d\u0259 m\u00fcqayis\u0259 etm\u0259k imkan\u0131 qazan\u0131rlar.<\/p>\n<p>\u0130KTA bildirir ki, bu mexanizm vasit\u0259sil\u0259 bazarda keyfiyy\u0259t\u0259 \u0259saslanan r\u0259qab\u0259tin t\u0259\u015fviqi davam etdiril\u0259c\u0259k v\u0259 provayderl\u0259r xidm\u0259t s\u0259viyy\u0259sini davaml\u0131 \u015f\u0259kild\u0259 yax\u015f\u0131la\u015fd\u0131rma\u011fa \u00e7a\u011f\u0131r\u0131l\u0131r.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Az\u0259rbaycan\u0131n telekommunikasiya v\u0259 po\u00e7t xidm\u0259tl\u0259ri \u00fczr\u0259 t\u0259nziml\u0259yici qurumu \u0130nformasiya Kommunikasiya Texnologiyalar\u0131 Agentliyinin (\u0130KTA) \u201cE-\u015eikay\u0259t\u201d platformas\u0131 \u0259sas\u0131nda 2025-ci il \u00fczr\u0259 a\u00e7\u0131qlad\u0131\u011f\u0131 r\u00fcbl\u00fck g\u00f6st\u0259ricil\u0259r internet provayderl\u0259ri aras\u0131nda xidm\u0259t keyfiyy\u0259ti v\u0259 istehlak\u00e7\u0131 m\u00fcraci\u0259tl\u0259rin\u0259 m\u00fcnasib\u0259td\u0259 ciddi f\u0259rql\u0259rin m\u00f6vcud oldu\u011funu\u00a0ortaya qoyur. Agentliyin yayd\u0131\u011f\u0131 m\u0259lumata g\u00f6r\u0259, \u015fikay\u0259t indeksi v\u0259 m\u00fcraci\u0259tl\u0259r\u0259 orta cavabland\u0131rma m\u00fcdd\u0259ti istehlak\u00e7\u0131lar \u00fc\u00e7\u00fcn \u015f\u0259ffaf informasiya m\u0259nb\u0259yi olmaqla yana\u015f\u0131, bazarda [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":77864,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-80238","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-society"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u0130KTA: \u201cE-\u015eikay\u0259t\u201d indeksl\u0259ri internet provayderl\u0259ri aras\u0131nda xidm\u0259t keyfiyy\u0259ti f\u0259rql\u0259rini \u00fcz\u0259 \u00e7\u0131xar\u0131r - \u0130CT\u0130MA\u0130.AZ<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ictimai.az\/?p=80238\" \/>\n<meta property=\"og:locale\" content=\"az_AZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u0130KTA: \u201cE-\u015eikay\u0259t\u201d indeksl\u0259ri internet provayderl\u0259ri aras\u0131nda xidm\u0259t keyfiyy\u0259ti f\u0259rql\u0259rini \u00fcz\u0259 \u00e7\u0131xar\u0131r - \u0130CT\u0130MA\u0130.AZ\" \/>\n<meta property=\"og:description\" content=\"Az\u0259rbaycan\u0131n telekommunikasiya v\u0259 po\u00e7t xidm\u0259tl\u0259ri \u00fczr\u0259 t\u0259nziml\u0259yici qurumu \u0130nformasiya Kommunikasiya Texnologiyalar\u0131 Agentliyinin (\u0130KTA) \u201cE-\u015eikay\u0259t\u201d platformas\u0131 \u0259sas\u0131nda 2025-ci il \u00fczr\u0259 a\u00e7\u0131qlad\u0131\u011f\u0131 r\u00fcbl\u00fck g\u00f6st\u0259ricil\u0259r internet provayderl\u0259ri aras\u0131nda xidm\u0259t keyfiyy\u0259ti v\u0259 istehlak\u00e7\u0131 m\u00fcraci\u0259tl\u0259rin\u0259 m\u00fcnasib\u0259td\u0259 ciddi f\u0259rql\u0259rin m\u00f6vcud oldu\u011funu\u00a0ortaya qoyur. 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